For Service Users & Families

Understanding social care shouldn't be this hard

Whether you're arranging care for yourself or a loved one, SpektraCare explains your rights and options in plain English.

Talk to SpektraCareSee how it works

We can help with questions like...

Am I eligible for council-funded care?How do I request a needs assessment?What is a financial assessment and how does it work?Can I choose my own care provider?How do I complain about a council decision?What are my rights under the Care Act?

How SpektraCare helps

  • Clear explanations of the Care Act and your rights
  • Help understanding financial assessments and charging
  • Draft letters for complaints, appeals, and assessment requests
  • Links to local services and national organisations
  • Guidance on choosing care providers and what to look for
  • Information about direct payments and personal budgets

From first contact to ongoing support

The typical social care journey — SpektraCare helps at every stage.

First contact

Your council must assess anyone who appears to need care and support. You don't need a referral.

Needs assessment

A social worker or assessor looks at your care and support needs, and how they affect your daily life.

Financial assessment

Your council checks what you can afford to contribute. If you have under £23,250 in savings, you may get help.

Care and support plan

A plan that sets out how your needs will be met — whether by the council, a personal budget, or a direct payment.

GDPR Compliant

UK data only

Not-for-Profit

Community interest company

Transparent AI

Always tells you its limitations

Evidence-based

Cites the Care Act

Have a question about social care?

Ask SpektraCare — it's free and confidential.

Talk to SpektraCare