Policies
Privacy policy (concise)
We put privacy and openness first. This short version covers the key points. We will link to the full legal policy when it is ready.
What we collect
We collect chat messages and account details needed to run the service.
How we use it
We use your data to answer your questions and improve the service. We do not sell your data.
Where it lives
Your data is hosted in the UK (eu-west-2) and handled in line with UK GDPR.
Your control
You can ask us to delete your conversations and account data at any time.
Security
Conversations are encrypted in transit and at rest.
Sharing data with advocates
If you ask for specialist advocate support, we may share your conversation history and uploaded documents with your assigned advocate. This needs your clear consent, which you can withdraw at any time. If you withdraw consent, advocate access stops straight away and no further sharing takes place.
We keep advocate data for up to 30 days after a case closes (or after you withdraw consent). We then delete it permanently, unless we must keep it longer to meet a legal duty.
We may report safeguarding concerns to the right authorities regardless of consent, in line with the Care Act 2014 safeguarding duties.